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FAQ's

FAQ's

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from https://elations.store, please feel free to e-mail us at elationsstore@gmail.com

Q. How do I place my order?
A. Click on the product you want to buy.
Click on the “Add To Cart” option.
You can add multiple products to the cart by opening the different products and adding them to the cart.
After that click “Cart” on the menu bar.
Scroll down and click “Proceed to checkout”.
Fill in all the billing details and check the Order details (including total cost).
Click on the “Order place” button below the form.
Hence, your order is placed and you will get a confirmation email with your order details.
You can receive your order via the Cash On Delivery(COD) method.

Q. How do I cancel an order on Elations.Store
A. To cancel your order Login into your account. The guest users can call our helpline during office hours to cancel their orders. You can also cancel the order during the final confirmation call.

Q. What is your returns policy?
A. For return policy visit the “Return Policy” form.

Q. What is your refund policy?
A. For refund policy visit the “Refund policy” form.

Q. What is your shipping cost?
A. Our shipping cost is Rs 00/- We are Offering Free Shipping

Q. Which service do you use for shipping?
A. We use “TCS and Leopards Courier Services” for shipping.

Q. What is your time to deliver?
A. We deliver in 2-3 working days after the confirmation call.

Q. How do you order an out-of-stock product?
A. You can pre-order any product that is out of stock by contacting us through call or email.